2020 - 2021 10 inch screen Ford Explorer upgrade only give 8 inch resolution of screen after install

2020 - 2021 10 inch screen Ford Explorer upgrade only give 8 inch resolution of screen after install

An 8 inch display is the default configuration of this upgrade and proper programing is needed for the vehicle to accept the full 10.1 inch display. If you run into an issue of the display on showing you an 8 inch resolution, after installing the Genie 1 minute after allowing the vehicle's engine to run and you received a green light, go to your General Setting and perform a Master Reset to resolve this issue. 
If the issue persists after the Master Reset, the APIM may need to be looked into.

    • Related Articles

    • Ford Explorer Steering wheel Mode Button not working after 4" to 4" Sync 3 Upgrade

      After installing the 8.4" Sync 3 upgrade radio, you may notice that your Mode button on your steering wheel no longer functions, this is due to the radio screen size being tied to the steering wheel configuration. There's a 4-inch Configuration: And ...

    • Sync 3 Soft Reset

      To Soft Reset your Sync 3 system; SIMULTANEOUSLY (at the same exact time) press the Scan Forward button (>>) and the CENTER power button (audio system power) and HOLD them in for a little more than 10 seconds.

    • 2013-2014 Ford F-150 4" to 8" Sync 3 Touchscreen Upgrade

      On the product page there is a photo of the  kit that shows something called a "The hoax module"  ONLY for 2013-2014 Ford F-150 will they be "missing" this item. The customers actually aren't missing anything.  The hoax module isn’t included because ...

    • IOB Genie gave green light but screen is black

      This Genie puts the radio into sleep mode while it's programming. This means, after the Genie gives a green LED light, if it's pulled out immediately, the radio screen will stay black.  After turning on the vehicle's engine, letting it run 1 minute, ...

    • UAX / UAV doesn't give display

      After installing your UAX or UAV upgrade, if you notice that you have a black screen. This is caused by one of two issues: The Genie didn't produce a green LED to properly program the vehicle to turn on the radios screen. To fix this: If you have a ...