Mylink not working

Mylink not working

After the customer installs the new module they need to call XM to update their subscriptions and request that MyLink be added. After the customer gets a signal refresh sent to their vehicle. They need to wait 30 minutes and then disconnect the battery and remove the fuse for the OnStar module for at least 8 - 10 hours. After reconnecting it will state that new applications are available for the vehicle and it will download everything within 5 mins.

 

 

After  troubleshooting this by loading up the Global Tis2web and it was giving an error that the module was receiving a communication error when receiving a signal. After disconnecting the battery per GM servicing guide everything worked as if it was from the factory.

 

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