"No GPS Signal" or Navigation Not Updating

"No GPS Signal" or Navigation Not Updating

The most common reason this message appears is because the GPS antenna isn't positioned correctly within the vehicle.

A GPS Antenna needs to be placed somewhere near the top of your dash, with no metal object between it and the windshield. 


If your unit will not update showing your location after driving around a few miles, try checking the position of the antenna. 

Next, check the port on the back of the unit where your antenna connects, and make sure you see a PIN in the center and is not bent or missing. 

In some situations, for a GPS signal to lock with a unit, you may need to drive in a circle three times clockwise, then counter clockwise three times to calibrate the GPS.


If you have tried the solutions above, and still receive this message or the GPS/map location doesn't update, please contact us for additional support or open a ticket.

    • Related Articles

    • Can't Find Address with UAX On-Board Navigation

      This happens if you're trying you're trying to input addresses in the learn search bar at the top of the Navigation screen. This bar is for 4G signal, not GPS, so you'll get an error message when trying to use it. Instead make sure you always utilize ...

    • DENSO: Checking for Time and GPS Satellite Signal

      If you are having issues with the clock not displaying and you've gone through Settings already then, we need to verify the satellite signal.    When there is a GPS signal the clock will show. When there is no GPS signal then the clock will not show. ...

    • Sync 3 upgrade gives Navigation Fault

      This issue arrives if the Sync 3 upgrade doesn't have our infotainment GPS antenna plugged in upon start-up: To resolve this, always plug in the GPS antenna we supplied you BEFORE turning on the unit/vehicle.

    • MyFord Touch Navigation Issues (Tracking And No GPS Lock)

      The Navigation System in the MyFord Touch (MFT) models has two integral parts.  First is the GPSM (Global Positioning System Module) which is a GPS receiver.   The other part of the system is the APIM (Accessory Protocol Interface Module) also known ...

    • GPS Position Not Updating

      Please attempt re-locating the GPS antenna to above the dash or on the roof. If not effective in not resolving issue, please contact support.