If SiriusXM support is giving you a difficult time transferring service then see below for solutions.
Trial Period Transfer:
-If you have a newer vehicle and upgraded your Infotainment system though us, you probably have a trial period of SiriusXM for a year or two. Most would assume this is an easy procedure to transfer service over, specifically if you plan on keeping it after the trial period. SiriusXM will give you a hard time about this, however if you contact your dealer, the dealer may take care of the issue, or provide you a Work Order Number to provide to SiriusXM support to finalize the transfer. If your system already appears to have another account active, they can still remove the account. You should just need the Work Order Number, your SiriusXM ID, and some patience.
Normal Transfer:
-If you are actively paying for a subscription, there is no excuse for them to give you a hard time about a transfer. You want to keep the service and continue to pay for it, you've upgraded your vehicle with an updated infotainment system and want to experience it's full potential.
-Ask to speak to Tier 2 when calling SiriusXM. There are times the tier 1 agents will falsely flag an order if the RadioID in their system doesn't go to the vehicle the radio was upgraded into. In these cases you need to speak to Tier 2 and let them know you've upgraded your radio through Infotainment.com then they should be able to get your service activated.